Our solutions distinctly enhance operational excellence
Comprehensive Monitoring and Management Service for ATM Networks
Comprehensive Monitoring and
Management Service for ATM Networks
- Real-Time Monitoring & Alerts
- Fault Detection & Ticket Escalation
- Performance Analysis & Reporting
Features
The stakeholder dashboard is a central component of our ATM monitoring solution, designed specifically to cater to the needs of different stakeholders involved in the management and oversight of the monitoring solution. This feature provides a comprehensive and user-friendly interface that offers real-time insights and actionable data, enabling stakeholders to make informed decisions and optimize the efficiency of their operations. Through intuitive visualizations and customizable reports, stakeholders can effortlessly monitor various metrics such as regulatory uptime, number of dispensing, not dispensing and out-of-service ATMS, total ATMs, branches, etc.
View the constant changing status of all ATMs within the Bank. With the ability to drill down to each terminal to view additional details.
Terminoxx 360 automated ticket generation, enables you to effectively manage and prioritize support tickets, view ticket status, view escalations, FLM completion, track service progress in real-time, enhance collaboration and ensure timely issue resolution.
Terminoxx360 offers comprehensive branding, customization, and integration options to ensure our software aligns seamlessly with your organization’s identity and requirements. With our robust branding capabilities, we can customize the software’s appearance, including logos, color schemes, and user interface elements, to reflect your brand identity. Terminoxx360 also integrates effortlessly with your existing systems, such as the ATM management software and the database software etc. allowing for seamless data exchange and enhanced operational efficiency.
Efficiently streamline and optimize your ATM network operations with Terminoxx360’s comprehensive ATM Management module. This module has been designed to revolutionize the way you manage and oversee your ATM fleet and simplify your ATM management processes, by gaining insights into transaction record, uptime, ATM status, vendors, last ATM transaction etc.
Stay connected to your ATM network anytime, anywhere with the Terminoxx360 Mobile App. Our user-friendly mobile application empowers you to monitor, manage, and receive real-time updates about your ATMs from the convenience of your smartphone or tablet. Access key metrics, ATM statuses, and transaction data on the go. Receive instant alerts for critical events, such as ATM failures or cash shortages, enabling proactive action.
Effortlessly manage user access and permissions for ATM support operations. This robust tool allows you to control user accounts, define roles to ensure a secure and efficient support workflow. With role-based access control, you can tailor user privileges based on their responsibilities, enabling them to perform their tasks effectively.
Terminoxx effectively minimizes downtime by promptly notifying the ATM maintenance unit or custodian via email, SMS, or push notifications whenever an ATM experiences a malfunction or demands attention. This feature guarantees that ATM custodians maintain continuous awareness of the operational status of their terminals, facilitating timely actions to resolve any issues.
Boost data-driven decision-making and acquire insightful information. Terminoxx360 System Reports is a potent tool that enables you to leverage the enormous amount of data produced by your ATM network by creating detailed and configurable reports that offer in-depth insights into the operation, performance, and transactions of your ATMs, in either Excel or PDF format. This report can be filtered at granular level e.g ATM, State or National levels.
Streamline issue resolution by implementing our automatic escalation workflows. Escalation paths can be configured to ensure prompt notification and escalation to the appropriate stakeholders, ensuring timely resolution and minimizing downtime. By tailoring escalation workflows to your specific organizational requirements, Terminoxx360 enables you to optimize response times, enhance operational efficiency, and maintain the highest levels of ATM performance and customer satisfaction.
The Regions Dashboard is a crucial component specifically designed to cater to the needs of region heads responsible for managing multiple zones areas within their ATM network. One of the primary advantages of the Regions Dashboard is its ability to provide a consolidated view of multiple zones areas in a single interface. This feature allows region heads to easily navigate and analyze data from various locations, providing a holistic understanding of the ATM network’s performance across different regions and zones
This module provides the Administrator with control over user access and permissions, ensuring the security and integrity of your ATM network. The Admin can easily manage user accounts, define roles, and assign specific permissions to ensure only authorized personnel’s have access to the solution.
Terminoxx360 allows you to divide your ATM network into specific zones based on your geographical layout. With Zone Management, you can efficiently allocate resources, assign responsibilities, and track the performance of ATMs in each branch within a zone. Gain a comprehensive overview of the status, availability, and usage patterns of ATMs in different zones. Streamline operations, optimize maintenance schedules, and drive data-driven decision-making at the zone level.
Terminoxx360 provides a comprehensive platform for efficient oversight and accountability of custodian activities within your ATM network. With Custodian Management, you can effectively manage custodian assignments, track performance, and ensure adherence to operational standards.
Benefits to the banking system
Easy Integration
Integrate Terminoxx 360 into your current mobile Banking App. No need for separate App.
Monitoring all ATMs
Monitor all ATMs from the convenience of your mobile phone, round-the-clock & on-the-go.
Embrace the future
Depart from old practice of a dedicated staff always monitoring ATM screens in the office.
Enhanced Operational Efficiency
Streamlines operations, improves response time, and optimizes service maintenance, leading to increased operational efficiency.
Why Choose Us
Our solutions distinctly enhance operational excellence
Our software provides real-time monitoring capabilities, allowing you to stay ahead of potential issues.
Enhance satisfaction with friendly interfaces, intuitive screens
Build trust by safeguarding ATM transactions against potential threats."
Monitor real-time ATM statuses across the bank and drill down for detailed terminal insights.
Transforming ATM Management with Modern Solutions
Proactive maintenance ensures that ATMs remain operational, minimising downtime and enhancing overall system reliability.